WRMC Auxiliary

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Standards Of Behavior

At White River Health, we are here to serve our customers. Our customers include, but are not limited to, patients, families, providers, co-workers, students, healthcare instructors, visitors, and volunteers. We are committed to providing compassionate care with the highest regard to customer service to every customer, every time.

As associates of White River Health, whether as an employee, provider, student, healthcare instructor, volunteer, or contract personnel, we must take PRIDE in our organization. We recognize taking PRIDE as taking a Personal Responsibility In Delivering Excellence. PRIDE is essential. To succeed, we must provide Prompt Service, display Respect, be Involved, show professional Demeanor, and ensure Environmental Focus.

The purpose of specifying standards of behaviors is to give associates guidance in understanding his or her role in helping White River Health achieve customer satisfaction goals and exceed customer expectations.

I care; therefore, I will commit to the following PRIDE standards. Please read and click I Agree to view open positions.


  • I will welcome customers promptly with a smile, eye contact, and verbal greeting. I will introduce myself when within an appropriate setting.
  • I will meet the customer's immediate need. If I am unable to meet this need, I will gladly assist in finding someone who will. I will never say, "I am busy," or "I don't have time."
  • I will escort a lost customer to his or her destination and avoid giving verbal or pointing directions.
  • I will respect and recognize the value of customer time with an apology for delays in service. I will follow up with timely updates.
  • I will anticipate and correct problems before the problems become complaints. If I am unable to correct these problems, I will find someone who can.
  • I will understand the importance of answering call lights in a timely manner. I will maintain a proactive approach in anticipation of customer needs. I will ask, "Is there anything else I can do for you? I have the time."
  • I will ensure correspondence receives a timely response.
  • I will be punctual to begin my work shifts and for meetings.


  • I will treat each customer as I would expect to be treated.
  • I will introduce myself with name, title, and explanation of my role in providing customer care.
  • I will focus on patient and customer needs to create a positive experience. I will ensure they have trust and confidence in my care. I will not use statements, such as, "We are short staffed today"; "I am not taking care of you, you're not my patient"; and "It's not my job."
  • I will strive to achieve satisfaction by promoting AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You).
  • I will show courtesy and positive manners with appropriate responses. I will say, "Please, Thank You, You're Welcome, and Excuse Me."
  • I will respect privacy and confidentiality of others. I will comply with HIPAA regulations.
  • I will keep all interactions with customers positive. I will provide undivided attention and listen with empathy.
  • I will recognize, make effort to understand, and respond to the cultural diversity of my customers and their needs.
  • I will use appropriate phone and elevator etiquette.
  • I will answer the telephone within three rings and pleasantly greet the customer with "Thank you for choosing White River Health." I will introduce the appropriate health system, myself, and department. This will be followed by, "How may I help you?"
  • I will allow customers to enter and exit the elevator first. I will turn and place patients in the elevator in the same direction as the other customers. I will break elevator silence by greeting the other customers. I will use the service elevators for patients or equipment transport only.
  • I will be mindful of communication device (cell phone, text, internet, or iPod) use during my work time. I will limit use to appropriate work areas and not in the immediate presence of customers.


  • I will take ownership for addressing concerns. I will feel responsible for the outcomes of my efforts.
  • I will bring forward cost-saving ideas. I will not waste hospital or clinic time, resources, or equipment.
  • I will encourage innovation and constant improvement in efficiency.
  • I will take advantage of opportunities to learn new skills. I will complete all mandatory training to maintain my credentials and licensure.
  • I will be positive and supportive of change within the organization.
  • I will be a team player and work collaboratively to help customers and employees. I will refrain from using the words, "It's not my job".
  • I will read departmental and organizational communication to stay informed of current happenings and expectations within the organization. I will avoid responding, "I didn't know".
  • I will give and receive constructive criticism with insight as an opportunity to improve.
  • I will initiate service recovery with a sincere apology upon knowledge of a customer complaint or failed expectation.
  • I will strive to be a consistently high performer. I will recognize delivering excellence as a standard of care.


  • I will display a professional appearance with appropriate workplace attire and personal hygiene. I will be knowledgeable of the organizational dress code policy.
  • I will wear my ID badge at all times with photo facing outward. I will realize the importance of my badge as a means to communicate who I am and what I do.
  • I will show concern and compassion with a willingness to serve. I will be sensitive to the effects of my attitude and actions.
  • I will appreciate and cooperate with all departments and staff. I will manage up and be supportive of co-workers to ease anxiety of patients in their care. Achieving desired patient outcomes depends on teamwork.
  • I will demonstrate enthusiasm in performing my job duties. Knowing attitude is everything, I will serve with passion and stay positive at all times.
  • I will display honesty and integrity.
  • I will avoid negative or unprofessional conversations.
  • I will wear White River Health apparel proudly during system sponsored and community events.


  • I will strive to provide a calm and healing environment. I will go above and beyond basic care to provide comfort.
  • I will endorse a decrease in noise level within customer care areas.
  • I will recognize call lights and alarms with immediate response. I will realize each call light could be an emergency.
  • I will keep work areas, public places, and meeting rooms clean and clutter free.
  • I will identify and report safety hazards.
  • I will use machinery and equipment appropriately.
  • I will demonstrate proper safety in body mechanics, techniques, and procedures to keep myself and customers safe.
  • I will assure security of information from computers by logging off when leaving a shared or unsecured workstation.
  • I will help in prevention of infection. I will follow the organizational hand hygiene policy. I will gather and dispose of soiled laundry and trash in an appropriate manner.

Commitment Statement: I acknowledge I am expected to practice these standards of behavior at all times. I accept responsibility for assuring my behavior complies with these standards. I understand any behavior displaying direct conflict with these standards will be handled accordingly.

I care, therefore, I will abide by the preceding PRIDE standards of behavior.

I Agree

Employee Benefits

Recognizing the critical importance of people to any organization’s success, we offer a variety of benefit programs to help meet the diverse needs of our employees. Many of these programs are provided and funded, all or in part, by WRHS, while others are voluntary programs intended to meet the specific needs of individual employees and paid for by those employees.

  • Accidental Death and Dismemberment Insurance
  • Accident Insurance
  • Ambulance Service Membership
  • Cafeteria Discount
  • Cancer Insurance
  • Credit Union Membership
  • Critical Illness Insurance
  • Dental Insurance
  • Education Assistance
  • Fitness Center Membership Discount
  • Flexible Spending Accounts
  • Group Life Insurance
  • Health Insurance
  • Identity Theft Insurance
  • Life Insurance
  • Long Term Disability
  • Medical Helicopter Transport Membership
  • Paid Time Off
  • Retirement Planning - 401K
  • Short Term Disability
  • Vision Insurance

How do I apply for a job?

You can Apply Now on this website. Follow the instructions to submit an online application.

Will someone contact me after I apply?

A confirmation will be sent to you when you submit your application online. Applicants who best match the skills required for the job will be contacted. Due to the large number of applications we receive, we are unable to contact every applicant.

How long will you keep my application?

Typically, applications are considered for up to one year. However, you should always apply for any job on the job board that is of interest to you, regardless of when you submitted your application.

Do you offer employee benefits?

Recognizing the critical importance of people to any organization’s success, we offer a variety of benefit programs to help meet the diverse needs of our employees. Many of these programs are provided and funded, all or in part, by WRHS, such as health & dental insurance, long-term disability insurance, 401k retirement plan, and life insurance.

Others are voluntary programs, intended to meet the specific needs of individual employees and paid for by those employees. Some examples of voluntary programs include various insurance plans (off-the-job accident, cancer, and intensive care), short-term disability insurance, accidental death & disability insurance, vision plan, group life insurance, and ambulance service plans.

What types of jobs do you offer?

From positions involving direct and indirect patient care to positions involving operational and administrative support, WRHS offers a variety of career opportunities. Some of the specific fields of career opportunities are listed below:

  • Nursing & Nursing Support (RN, LPN, APN, Nurse Assistant, Telemetry Tech, & Unit Secretary)
  • Allied Health (Physical, Occupational, Speech, & Respiratory Therapy, Laboratory, Pharmacy, & Imaging)
  • Operations (Housekeeping, Dietary, Maintenance, Information Systems, & Materials Management)
  • Administrative Support (Medical Records, Admissions, Financial Services, & Marketing)
  • Professional & Management

White River Health is a diverse healthcare organization serving North Central Arkansas.

Here you'll find a fulfilling career and a lifestyle well suited to those who enjoy outdoor activities. The communities in our service area offer an affordable cost of living, quality school systems, abundance of outdoor activities, and residents with a friendly welcoming nature.

Take a look at the links for more information about what North Central Arkansas has to offer.


  • Arkansas Department of Parks and Tourism
  • Batesville Area Chamber of Commerce
  • Batesville Parks and Recreation
  • Experience Independence
  • Lyon College
  • Main Street Batesville 
  • Ozark Gateway
  • University of Arkansas Community College at Batesville

WRHS physicians and providers meet the diverse medical needs residents in our  ten county service area

The medical staff development plan is created using input from the provider community and business leaders, and using available research on the current and future healthcare needs of the communities we serve. Our flagship campus, White River Medical Center, is a 224-bed regional referral center with 9,000 inpatient admissions annually and a physician community of 24 different clinical specialties. The System's critical access facility, Stone County Medical Center, is located in picturesque Mountain View, Arkansas.

The regional economy is a diverse mix of agriculture, education, healthcare, manufacturing, and tourism. Residents enjoy low crime rates, affordable property, and quality schools. If you are looking for safe, close-knit, friendly, family oriented communities, and enjoy outdoor recreation, we would welcome the opportunity to show you what Batesville, Mountain View, and north central Arkansas have to offer. Below is a list of physician practice specialties for which we are actively recruiting.

To learn more about opportunities within White River Health, please contact:

Kim Whitten, Physician Recruiter:
Local: (870) 262-6545
Mobile: (870) 710-1071

White River Medical Center Opportunities

Emergency Medicine

The WRMC Emergency Department is a Level III trauma facility with 30,000 visits annually. We are part of the AR SAVES Stroke Care Network. The Emergency Department includes 22 treatment rooms including rooms designed especially for trauma, psychiatry, OB/GYN, and isolation. 


Join a large multi-specialty clinic serving patients from throughout the ten-county region. White River Medical Center has a full-time Hospital Medicine program to provide hospital support. The WRMC Internal Medicine Residency Program is an ACGME accredited program accepting ten Residents each year.


Join a well-established, multi-specialty group or establish a solo practice. Most outpatient procedures can be performed in the hospital's Ambulatory Surgery Center on the campus.

Interventional Cardiology

White River Cardiology is seeking an Interventional Cardiologist to join our team. The hospital’s diagnostic cardiology department features four Cardiac Catheterization/Special Procedures suites and dedicated Cardiac Observation Unit. WRMC is a regional healthcare system serving patients throughout north central Arkansas.


Join a large multi-specialty clinic serving patients from throughout the ten-county region. White River Medical Center has a full-time Hospital Medicine program to provide hospital support. The WRMC Internal Medicine Residency Program is an ACGME accredited program accepting ten Residents each year.


We are recruiting a second Neurologist to meet the needs of our ten-county region. WRMC is a member of the AR SAVES Stroke Care Network. Outpatient diagnostic services include EEG, nerve conduction studies, and sleep studies.

Orthopaedic Surgery with Spine Fellowship

Well-established orthopedic group of four surgeons is looking for an orthopaedic surgeon with a spine fellowship to join their group. We have state-of-the-art equipment in orthopaedics, including fracture table, synthes, trauma systems, and state-of-the-art arthroscopic and Mako robotic-arm assisted technology for total joint replacement surgery. Sponsorship of a spine fellowship may also be considered.


Join a progressive Pediatric Clinic with three Pediatricians and an Advanced Nurse Practitioner dedicated to the health and well-being of children.


This opportunity includes inpatient care for adults and geriatric patients, as well as, an outpatient practice. White River Health Behavioral Health is a part of a thriving medical community that includes 24 medical specialties and over 100 providers.

PGY1 Pharmacy Residency

The PGY1 Pharmacy Residency program conducted by White River Health, Batesville, AR is accredited by the American Society of Health System Pharmacists (ASHP).


The purpose of the White River Health PGY1 Pharmacy Residency Program is to build on the Doctor of Pharmacy(PharmD) education and outcomes to contribute to the development of clinical pharmacists responsible for medication related care of patients with a wide range of conditions, eligible for board certification, and eligible for postgraduate year two(PGY2) pharmacy residency training.

PGYI Pharmacy Residency Position

Application Deadline: January 3rd

Number of Positions: One

National Match Number 266513

PhORCAS Program Name: White River Health

Contact: Erin Beth Hays, PharmD, BCPS, Pharmacy Residency Program Director

Phone:(870) 262-1509


Appointment to the WRHS Pharmacy Residency Program is contingent upon the satisfactory completion of the following eligibility requirements.

  • Graduate of ACPE accredited Doctor of Pharmacy degree program
  • Arkansas Pharmacist License within 90 days of the start of residency year
  • Successful completion of organization required pre-employment screenings

Application Process

White River Health uses the ASHP Resident Matching Program (the Match).  The administration and conduct of the Match is carried out by the National Matching Services, Inc on behalf of ASHP.  For more information read the Overview for Applicants.

Requirements for Application

  • Complete Phorcas Applicant Registration
  • Curriculum Vitae
  • Letter of Intent
  • Official Transcript
  • Three Letters of Recommendation

Pharmacy Residency Preceptors

Erin Beth Hays, RPD, PharmD, BCPS

Clinical Coordinator/Residency Program Director

Clinical Services, Drug Policy, Teaching Certificate, Teaching Elective

Maggie Williams, PharmD, BCPS

Director of Pharmacy

Karen Jones, PharmD

Orientation, Pharmacy Practice

Melissa Shipp, PharmD, BCPS

Acute Rehabilitation

Pamela Street, PharmD

Outpatient Infusions

Todd Weaver, PharmD

Internal Medicine I/II, Critical Care I/II, Research

Emily Wagner, PharmD

Emergency Medicine

Pharmacy Residency Rotation Schedule

Core Learning Experiences

  • Orientation
  • Clinical Services
  • Internal Medicine I
  • Critical Care I

Longitudinal Learning Experiences

  • Acute Rehabilitation
  • Management
  • Drug Policy
  • Pharmacy Practice
  • Teaching Certificate
  • Research (Option to complete Research Certificate)

Elective Learning Experiences

  • Academic Administration
  • Critical Care II
  • Emergency Medicine
  • Internal Medicine II
  • Outpatient Infusions
  • Teaching Elective

Pharmacy Residency Salary & Benefits

White River Medical Center offers a competitive stipend and benefit package. More information may be found in the WRHS Benefits summary.




  • Elective Benefit Programs
  • Health Insurance
  • Paid Time Off
  • Professional Travel Reimbursement

Pharmacy Residency Graduates

NameResidency YearInitial Professional AssignmentMost Recent Known Professional Assignment
Erin Beth Hays 2009-2010

Clinical Pharmacist - White River Medical Center

Pharmacy Co-Manager/Residency Program Director - White River Medical Center

Melissa Shipp 2011-2012

Faculty - Harding University College of Pharmacy

Faculty - Harding University College of Pharmacy

Darla Anson 2012-2013

Hybrid Pharmacist - Saline Memorial Hospital

Pharmacy Director - Conway Behavioral Health

Justin Piker 2013-2014

Staff Pharmacist - Walgreens

Co-Owner/Pharmacist - Winningham Pharmacy

Todd Weaver 2014-2015

Clinical Pharmacist - White River Medical Center

Clinical Pharmacist - White River Medical Center

Ellen Jones 2016-2017

Oncology Pharmacist - Unity Health Community Pharmacist

Faculty - Harding University College of Pharmacy

Kristi Erbach 2017-2018

Infusion Pharmacy - CVS/Coram Pharmacy

Infusion Pharmacist - Conway Regional Health System

Emily Wagner 2018-2019

Clinical Pharmacist - White River Medical Center

Clinical Pharmacist - White River Medical Center

Faculty - Harding University

Heather Robertson 2019-2020

Staff Pharmacist - Walgreens

Acute Care Clinical Pharmacist - Novant Health System

Chassidy Seward 2020-2021

Pharmacist - White River Medical Center

Pharmacist - White River Medical Center