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White River Health (WRH) is a not-for-profit healthcare organization serving residents of North Central Arkansas. Our mission is to provide quality healthcare and improve the health of our communities. We are committed to conducting ethical business practices and adhering to all federal and state laws and regulations. The Center for Medicaid and Medicare Services (CMS) issue guidelines for healthcare organizations to use in preventing, identifying, and addressing any potential fraud and abuse. WRH has a system-wide compliance program to meet these requirements. The WRH Compliance Office is responsible for follow up on any concerns reported.
Angela Chapman, MSN, RN
Compliance Officer
Chelsea Wallace, BSN, RN
Privacy Officer
To report Compliance or Privacy Concerns
White River Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including gender identity). White River Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including gender identity).
White River Health:
If you need these services, notify your caregiver or Angela Chapman, MSN, RN, WRH Civil Rights Officer
ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-870-262-1200.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-870-262-1200.
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-870-262-1200.
Marshallese: LALE: Ñe kwōj kōnono Kajin Ṃajōḷ, kwomaroñ bōk jerbal in jipañ ilo kajin ṇe aṃ ejjeḷọk wōṇāān. Kaalọk 1-870-262-1200
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-870-262-1200）。
Laotian: ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-870-262-1200
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-870-262-1200
Arabic: مقر) 870-262-1200-1 مقرب لصتا .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم .
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-870-262-1200.
French: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-870-262-1200.
Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-870-262-1200.
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-870-262-1200 번으로 전화해 주십시오.
Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-870-262-1200
Japanese 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-870-262-1200 まで、お電話にてご連絡ください。
Hindi ध्यान दें: यदि आप अंग्रेजी नहीं बोलते, भाषा अनुवाद के लिए नि: शुल्क सेवा 1-870-262-1200 पर उपलब्ध है
Gujarti: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-870-262-1200
If you believe that White River Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including gender identity), you can file a grievance with Angela Chapman, MSN, RN, WRH Corporate Compliance Officer, 1710 Harrison Street, P. O. Box 2197, Batesville, AR 72501, Phone: 870-262-3136 or 1-800-612-3136, Fax (870) 262-6533. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Angela Chapman, MSN, RN, WRH Corporate Compliance Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 800.537.7697(TDD)
White River Medical Center
Stone County Medical Center
White River Health Family Care - Batesville (previously Batesville Family Care)
White River Health Neurology (previously Batesville Neurology Clinic)
White River Health Oncology (previously Batesville Oncology Clinic)
White River Health Pulmonology (previously Batesville Pulmonology Clinic)
White River Health Family Care - Cave City (previously Cave City Medical Clinic)
White River Health Pediatrics (previously The Children's Clinic)
White River Health Family & Specialty Care - Batesville (previously The Diagnostic Clinic at WRMC)
White River Health Family Care -Drasco (previously Drasco Medical Clinic)
White River Health Family Care - Melbourne (previously Melbourne Medical Clinic)
White River Health Family Care - Cherokee Village (previously Midway Medical Clinic)
White River Health Family Care - Newark (previously Newark Medical Clinic)
White River Health Family & Specialty Care - Newport (previously Newport Diagnostic Medical Clinic)
White River Health Family Care - Pleasant Plains (previously Pleasant Plains Medical Clinic)
Senior Haven
White River Health Family & Specialty Care - Mountain View (previously Stone County Family Medicine Clinic)
White River Health Family Care - Mountain View (previously Stone County Primary Care Clinic)
White River Health Family Care - Strawberry (previously Strawberry Medical Clinic)
White River Health Family Care - Heber Springs (previously Sugarloaf Medical Clinic)
White River Health Cardiology (previously White River Cardiology Clinic)
White River Health Orthopaedics, Hand Surgery, and Sports Medicine (previously White River Orthopaedic Sports and Hand Surgery Clinic)
White River Health Women's Clinic (previously The Women's Clinic)
White River Health Behavioral Health (previously WRHS Behavioral Health Clinic)
White River Health Breast Center (previously WRMC Breast Care Center)
White River Health Cancer Center (previously WRMC Cancer Care Center)
White River Health Cardiology (previously WRMC Cardiology)
White River Health ENT (Previously WRMC ENT Clinic)
WRMC Family Practice Clinic
White River Health Family & Specialty Care (previously WRMC Internal Medicine Clinic
White River Health Family Care -Southside (previously WRMC Medical Complex Southside)
White River Health Orthopaedics & Sports Medicine (previously WRMC Orthopaedic and Sports Medicine Clinic)
White River Health Pain Management (previously WRMC Pain Management Clinic)
White River Health Rheumatology (previously WRMC Rheumatology Clinic)
White River Health Surgical Clinic (previously WRMC Surgery Clinic)
White River Health Wound Care (previously WRMC Wound Healing Center)
Notice of Privacy Practices
1710 Harrison Street
P. O. Box 2197
Batesville, AR 72503
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective Date: April 14, 2013
Revised: January 1, 2006, September 23, 2013, January 13, 2016, October 15, 2016, December 12, 2019
If you have any questions about this notice, please contact Chelsea Wallace, BSN, RN, White River Health Privacy Officer at (870) 262-1482;(800) 612-3136.
This notice describes our hospital's practices and that of:
This notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information.
For Treatment - We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, medical students, or other hospital personnel who are involved in your care at the hospital. Different departments of the hospital also may share medical information about you in order to coordinate the different things you need, such as prescriptions, lab work and X-rays. We also may disclose medical information about you to people outside our System who may be involved in your medical care later, such as family members, clergy, or others used to provide services that are part of your care. We may disclose your Protected Health Information to other healthcare providers, public health reporting entities, or healthcare plans for treatment, payment, or operational purposes using the State Health Alliance for Records Exchange (SHARE) unless you have opted out of participation in SHARE. For more information on share you may visit the SHARE website at www.Sharearkansas.com. If you want to opt-out of the SHARE program, you must request an opt-out form from the System.
For Payment - We may use and disclose medical information about you so that the treatment and services you receive from our System may be billed to, and payment may be collected from you, an insurance company, or a third party. For example, we may need to submit to your health plan information about surgery you received at the hospital to enable your health plan to pay us or reimburse you for the surgery. We may also inform your health plan provider about a treatment you need to receive to obtain prior approval or to determine whether your plan will cover the treatment.
For Healthcare Operations - We may use and disclose medical information about you for healthcare operations. These uses and disclosures are necessary to run the System and make sure that all of our patients receive quality care. For example, we may use medical information to review our treatment and services, and to evaluate the performance of our staff in caring for you. We may also combine medical information about many hospital patients to decide what additional services the System should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, medical students, and other hospital personnel for review and learning purposes. We may also combine the medical information we have with medical information from other hospitals to compare how we are doing and see where we can make improvements in the care and services we offer. We may remove information that identifies you from this set of medical information so others may use it to study healthcare and healthcare delivery without learning who the specific patients are.
Fundraising - White River Health Foundation may use information to notify you about fundraising campaign or other charitable events to raise money for WRH. You have the right to opt-out of receiving fundraising communications and may do so by calling 870-262-6070.
Hospital Directory - Unless you notify us that you object, we will include certain limited information about you in the hospital directory while you are a patient at the hospital. This information includes your name, location in the hospital, and your religious affiliation. The directory information may be given to a member of the clergy, such as a priest or rabbi who is of the same religious affiliation that you indicate, even if they do not ask for you by name. This information may be given to members of the public if they ask for you by name. This is so your family, friends, and clergy can visit you in the hospital and generally know how you are doing.
Communication With Family - Healthcare professionals, using their best judgment, may disclose to a family member, a close personal friend, or any other person you identify, health information needed for that person to be involved in your care or payment related to your care.
Research - We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research project and established protocols to ensure the privacy of your health information. For example, a research project may involve comparing the health and recovery of all patients, with the same condition, who received one medication to those who received another. We may also disclose medical information about you to people preparing to conduct a research project, for example, to help them look for patients with specific medical needs, so long as the medical information they review does not leave the hospital.
As Required By Law - We will disclose medical information about you when required to do so by federal, state, or local law.
To Avert a Serious Threat to Health or Safety - We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
Organ and Tissue Donation - If you are an organ donor, we may release medical information to organizations that handle organ procurement or organ, eye, or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.
Military and Veterans - If you are a member of the armed forces, we may release medical information about you as required by military command authorities. We may also release medical information about foreign military personnel to the appropriate foreign military authority.
Workers' Compensation - We may release medical information about you for workers' compensation or similar programs. These programs provide benefits for work related injuries or illness.
Public Health Risks - As required by law, we may disclose medical information about you to authorities charged with preventing or controlling disease or disability.
Health Oversight Activities - We may disclose medical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the healthcare system, government programs, and compliance with civil rights laws.
Lawsuits and Disputes - If you are involved in a lawsuit or a dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
Law Enforcement - We may release medical information if asked to do so by a law enforcement official in response to a court order, subpoena, warrant, summons, or similar process; to identify or locate a suspect, fugitive, material witness, or missing person; about the victim of a crime if, under certain limited circumstances, we are unable to obtain the person's agreement; about a death we believe may be the result of criminal conduct; about criminal conduct at the hospital; and in emergency circumstances to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.
Coroners, Medical Examiners and Funeral Directors- We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients of the hospital to funeral directors as necessary to carry out their duties.
National Security and Intelligence Activities - We may release medical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
Protective Services for the President and Others- We may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons, or foreign heads of state or conduct special investigations.
Inmates - If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary (1) for the institution to provide you with healthcare; (2) to protect your health and safety or the health and safety of others; or (3) for the safety and security of the correctional institution.
Other uses and disclosures of medical information not covered by this Notice, specifically those for marketing, the sale of PHI, and psychotherapy notes, will be made only with your written permission. If you provide permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time and we will no longer use or disclose medical information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.
You have the following rights regarding medical information we maintain about you:
Right to Inspect and Obtain a Copy - You have the right to inspect and obtain a paper or electronic copy of medical information that may be used to make decisions about your care. Usually, this includes medical and billing records, but does not include psychotherapy notes. To inspect and obtain a copy medical information that may be used to make decisions about you, you must submit your request in writing to the White River Health, Health Information Management, P. O. Box 2197, Batesville, AR 72503. If you request a copy of the information, we may charge a fee for the costs of copying, mailing, or other supplies associated with your request. We may deny your request to inspect and obtain a copy in certain very limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed healthcare professional chosen by the hospital will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.
Right to Amend - If you believe the medical information we have about you is incorrect or incomplete; you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for the hospital. To request an amendment, your request must be made in writing and submitted to the White River Health, Health Information Management, P.O. Box 2197, Batesville, AR 72503. In addition, you must provide a reason that supports your request. In addition, we may deny your request if you ask us to amend information that:
Right to Receive Notice of a Breach - You have the right to receive notice if there is a breach of your protected health information.
Right to an Accounting of Disclosures - You have the right to request an accounting of disclosures. This is a list of the disclosures we made of medical information about you. To request this list or accounting of disclosures, you must submit your request in writing to White River Health, Health Information Management, P. O. Box 2197, Batesville, AR 72503. Your request must state a time period which may not be longer than six (6) years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a twelve (12) month period will be free of charge. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved, and you may choose to withdraw or modify your request at that time before any costs are incurred.
Right to Request Restrictions - You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or healthcare operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had.
We are not Required to Agree to Your Request. - However, we must agree to a request to restrict the disclosure of your protected health information to a health plan if you request the restriction in writing and in advance of any of the services being provided and if you have paid WRH in full for the services, out-of-pocket, in advance.
Right to Request Confidential Communications - You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to the Privacy Officer. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
Right to a Paper Copy of This Notice - You have the right to a paper copy of this Notice. You may ask us to give you a copy of this Notice at any time. Even if you have agreed to receive this Notice electronically, you are still entitled to a paper copy of this Notice.
White River Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including gender identity). White River Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including gender identity).
If you need these services, notify your caregiver or Angela Chapman, MSN, RN, WRH Corporate Compliance Officer
Attention: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-870-262-1200.
Language assistance services are available in the following languages, Spanish, Vietnamese, Marshallese, Chinese, Laotian, Tagalog, Arabic, German, French, Hmong, Korean, Portuguese, Japanese, Hindi, and Gujarati.
If you believe that White River Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including gender identity), you can file a grievance with Angela Chapman, MSN, RN WRH Corporate Compliance Officer, 1710 Harrison Street, P. O. Box 2197, Batesville, AR 72501, Phone: 870-262-3136 or 1-800-612-3136, Fax (870) 262-1072. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Angela Chapman, MSN, RN, WRH Corporate Compliance Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 800.537.7697(TDD)
White River Medical Center
Stone County Medical Center
White River Health Family Care - Batesville (previously Batesville Family Care)
White River Health Neurology (previously Batesville Neurology Clinic)
White River Health Oncology (previously Batesville Oncology Clinic)
White River Health Pulmonology (previously Batesville Pulmonology Clinic)
White River Health Family Care - Cave City (previously Cave City Medical Clinic)
White River Health Pediatrics (previously The Children's Clinic)
White River Health Family & Specialty Care - Batesville (previously The Diagnostic Clinic at WRMC)
White River Health Family Care -Drasco (previously Drasco Medical Clinic)
White River Health Family Care - Melbourne (previously Melbourne Medical Clinic)
White River Health Family Care - Cherokee Village (previously Midway Medical Clinic)
White River Health Family Care - Newark (previously Newark Medical Clinic)
White River Health Family & Specialty Care - Newport (previously Newport Diagnostic Medical Clinic)
White River Health Family Care - Pleasant Plains (previously Pleasant Plains Medical Clinic)
Senior Haven
White River Health Family & Specialty Care - Mountain View (previously Stone County Family Medicine Clinic)
White River Health Family Care - Mountain View (previously Stone County Primary Care Clinic)
White River Health Family Care - Strawberry (previously Strawberry Medical Clinic)
White River Health Family Care - Heber Springs (previously Sugarloaf Medical Clinic)
White River Health Cardiology (previously White River Cardiology Clinic)
White River Health Orthopaedics, Hand Surgery, and Sports Medicine (previously White River Orthopaedic Sports and Hand Surgery Clinic)
White River Health Women's Clinic (previously The Women's Clinic)
White River Health Behavioral Health (previously WRHS Behavioral Health Clinic)
White River Health Breast Center (previously WRMC Breast Care Center)
White River Health Cancer Center (previously WRMC Cancer Care Center)
White River Health Cardiology (previously WRMC Cardiology)
White River Health ENT (Previously WRMC ENT Clinic)
WRMC Family Practice Clinic
White River Health Family & Specialty Care (previously WRMC Internal Medicine Clinic
White River Health Family Care -Southside (previously WRMC Medical Complex Southside)
White River Health Orthopaedics & Sports Medicine (previously WRMC Orthopaedic and Sports Medicine Clinic)
White River Health Pain Management (previously WRMC Pain Management Clinic)
White River Health Rheumatology (previously WRMC Rheumatology Clinic)
White River Health Surgical Clinic (previously WRMC Surgery Clinic)
White River Health Wound Care (previously WRMC Wound Healing Center)
Jackie Crain, BSN, RN
Director Population Health
Ph: 870-262-1342